We are MUNDY CRUISING LIMITED, a Member of ABTA, trading as Mundy Cruising or Mundy Adventures "Mundy". The company number is 989609, and the registered office is Second Floor, Nucleus House, 2 Lower Mortlake Road, Richmond, TW9 2JA.
In these Booking Conditions references to "we" and "us" means Mundy and references to "you" and "your" means the first named person on the booking (the Lead Name) and everyone on the booking or anyone else later added or transferred to the booking.
All holidays that we sell are package holidays as defined under the Package Travel and Linked Travel Arrangements Regulations 2018 ('PTRs') and you will receive rights under the PTRs as described here but there is a difference in how we sell our package holidays. We sell packages where we are the Package Organiser and we are responsible for your package and we also sell packages on behalf of someone else (where we act as agent) and someone else is responsible for your package as the Package Organiser.
Different Booking Conditions apply depending on what you have booked.
Section 1 applies to ALL bookings,
Section 2 applies in addition to Section 1 to package holidays where we are the Package Organiser only, and
Section 3 applies in addition to Section 1 where someone else is the Package Organiser and we act as agent only.
Please note: Sections 2 AND 3 will never both apply. Either Section 2 OR Section 3 will apply to your booking.
You will be notified on booking which of the Booking Conditions apply but if you are at all unsure please contact us at firstname.lastname@example.org.
By making a booking, the Lead Name on the booking agrees on behalf of everyone named on the booking (or subsequently added) that he/she:
We reserve the right to alter the prices of any of the packages shown in our brochure or on our website. You will be advised of the current price of the package that you wish to book before your contract is confirmed.
The information and prices shown in our brochure or on our website may have changed by the time you come to book. Although we and/or the Package Organisers make every effort to ensure the accuracy of the information and prices at the time of publication, sometimes mistakes do happen. You must, therefore, make sure you check the price and all other details of your package at the time of booking. If we become aware that the price advertised is wrong, we will tell you before we accept your booking. In this case, the revised price will be considered to form part of your contract. Neither we nor the Package Organiser will be liable for booking errors which are your fault or caused by Unavoidable and Extraordinary Circumstances (definition in paragraph 26). Where any Package has been incorrectly priced and the booking has already been confirmed, we and/or the Package Organiser reserves the right to cancel the booking and refund all monies paid to you.
Generally, when you make your booking more than 12 weeks before departure you must pay a deposit which will be advised to you at the time of booking. The balance of the price of your package must be paid at least 12 weeks before your departure date. If you book within 12 weeks of departure you will be asked to pay the whole balance at the time of booking. In some instances, the balance is due earlier and sometimes different payment arrangements will apply but you will be told at the time of booking exactly how much deposit to pay (if applicable) and when the balance is due. The balance due date will also be confirmed on your confirmation invoice. If the deposit and/or balance is not paid in time, we or the Package Organiser shall treat your booking as cancelled in accordance with either paragraph 24 or 32 (as applicable). If the balance is not paid on time, we or the Package Organiser shall retain your deposit. The price of your package is calculated using exchange rates available at the time of booking.
Please note: Some elements of packages may be automatically non-refundable and payable immediately upon booking such as flights. We will advise you of this on booking.
Please note: Resort fees including, car parking and refundable deposits are now commonly charged by hotels/resorts, which can only be paid locally and not at the point of booking. We will do our best to inform you of such fees but accept no responsibility for the payment of fees. If you are unclear as to whether resort fees will be payable please ask and we will do our best to advise you.
Documents (e.g. invoices/tickets/Insurance policies) will either be emailed to the Lead Name at any email address provided by you or posted to the Lead Name by First Class post. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be reissued all costs must be paid by you.
You must check entry and other official requirements for all countries to or through which you are travelling as well as any requirements applicable on your return to your home country, at the time of booking and in good time before and close to departure. Requirements are likely to change and travel restrictions may be imposed (which could be at no or very short notice prior to departure) particularly as a result of the covid-19 situation. You must also keep up to date with this information while you are away.
We and/or the Package Organiser can provide general information about the passport and visa requirements for your trip. However, your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates of the destinations you intend to visit abroad.
Most countries require a passport to have a certain period of validity left on it, such as 6 months, or blank pages, therefore it is important that you check this in good time before you travel.
It is your responsibility to make sure you arrange any visas and that you have the correct documentation to allow entry, and travel to and from, the country you are visiting. UK Citizens can check out the Gov.uk website for passport and visa information. Other nationalities should check with their own governments.
We and/or the Package Organiser can provide general information about any health formalities required for your trip but it is your responsibility to ensure you obtain details of and comply with all recommended and required vaccinations, health precautions and other health related measures (including those which are introduced to deal with covid-19) in good time before departure. Details are available from your GP surgery, local travel clinic and the National Travel Health Network and Centre http://travelhealthpro.org.uk/. Information on health abroad is also available on www.nhs.uk/Live-well/healthybody/before-you-travel and https://travelaware.campaign.gov.uk/ .
Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. Please therefore check with a doctor or clinic or other reliable source of information not less than 6 weeks prior to departure and also closer to departure to ensure that you are aware of and can meet the necessary requirements and have the latest information. Please be aware that there may be enhanced screening/monitoring at exit and entry points both in the UK and overseas. In certain situations and when arriving from certain countries, you may be required to self-isolate or quarantine for a set period on arrival.
It is the responsibility of the Lead Name to ensure that all persons travelling are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. Neither we, the Package Organiser, or the suppliers of the travel arrangements making up your package accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health/covid-19 related ones). If failure to have any necessary travel or other documents results in fines, surcharges, other financial penalty, costs or expenses being incurred, you will be responsible for reimbursing the relevant party accordingly. If you are unable to travel as a result of failure or inability to comply with any health related or other requirements, cancellation charges will apply.
Pregnancy - It is recommended that pregnant women seek medical advice prior to travel at any stage of their pregnancy. Depending on the stage of your pregnancy, you may be required to produce a medical certificate of fitness to travel. For safety reasons certain airlines may refuse to carry pregnant passengers who will be 28 weeks or more at the date of their return flight. Airlines may request a medical certificate at any stage of pregnancy and to refuse passage if the airline is not satisfied that any pregnant passenger will be safe during the flight. We cannot give medical advice of suitability of travel arrangements if you are pregnant, nor can we give advice regarding any contagious infections or diseases at your chosen destination. It is your responsibility to take medical advice on your ability to travel prior to booking your travel arrangements and to advise us of your pregnancy. We and/or the Package Organiser will not be liable to refund the cost of any travel arrangements if your doctor advises against travel due to your pregnancy at any stage and you should ensure your travel insurance provides adequate protection.
If you book a package with us or another Package Organsier where we act as agent during the covid-19 pandemic, you confirm that you have checked, understood and accepted the FCDO travel advice relating to your chosen destination, including where there may be a requirement on you to quarantine upon your return to the UK (or in destination), and understand and accept that there is a heightened risk of travelling during the covid-19 pandemic, beyond that associated with travel during ordinary times.
We and the Package Organisers follow FCDO advice where it affects your immediate travel arrangements. Because the FCDO advice can change periodically, we and/or the Package Organiser reserves the right to review the impact of any FCDO advice on your chosen travel arrangements up to 7 days before departure.
Please advise us of any special requests prior to confirming your booking. We will endeavour to forward any such requests to the Package Organiser or relevant suppliers of your travel arrangements, (as applicable) however, we cannot guarantee that any such requests will be agreed. Where we are acting as agent for another Package Organiser, there may be a charge for this service. Please see paragraph 34 below.
We, the Package Organiser and/or any carrier are entitled to administer a health questionnaire prior to boarding a cruise. In order to ensure that the carrier is able to carry passengers safely and in accordance with applicable safety requirements. When completing the questionnaire or embarking the ship, you warrant that you are fit to travel by sea and that your conduct or condition will not impair the safety of the cruise ship or inconvenience other passengers. You must disclose any medical symptoms of any illness (including but not limited to covid-19 symptoms), injury or infirmity bodily or mental or any circumstances suggestive of exposure to any infection or contagious disease, or any other reason that is likely to impair the safety or reasonable comfort of other persons onboard, via the health questionnaire or otherwise. We, the Package Organiser and any carrier reserve the right to require any passenger to produce medical evidence of fitness to travel in order to assess whether that passenger can be carried safely.
If it appears to us, the Package Organiser, the carrier, the Master and/or the Cruise Ship's doctor that you are unfit for travel (amongst other reasons we will deem that person unfit to travel if in the 48 hours or less before sailing they have suffered with any medical symptoms suggestive of a viral illness including but not limited to diarrhoea, vomiting, high temperature, persistent cough, loss of taste or smell or other flu-like or covid-19 symptoms), likely to endanger safety, likely to be refused permission to land at any port, or to render the Carrier liable for passenger maintenance, support or repatriation, then the Carrier or the Master shall have the right to take any of the following courses: (i) Refuse to embark you at any port; (ii) Disembark you at any port; (iii) Transfer you to another berth or cabin; (iv) (If the Cruise Ship doctor considers it advisable), to place or confine you in the Cruise Ship's Hospital or to transfer you to a health facility at any port, at your expense (v) to administer first aid or any drug, medicine or other substance.
We, the Package Organiser and the carrier reserve the right to request proof of a complete course of covid-19 vaccinations (including any available boosters) and the dates these were carried out and we, the Package Organiser and the carrier reserve the right to cancel, at any time without penalty, any Package, or part thereof on the basis of any reason relating to covid-19 vaccinations including but not limited to whether these injections have taken place, how many of the vaccinations have taken place, the timeframes, the brand of injection received or the batch numbers of any injections received. In the event that we, the Package Organiser or the carrier have to cancel due to any of these reasons, we and the Package Organiser will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment).
Where you are refused embarkation as a result of safety and/or fitness to travel, neither we, the Package Organiser nor the carrier shall be liable for any loss or expense you experience as a result, nor shall you be entitled to any compensation from us, the Package Organiser or the carrier. Further, if you or any other passenger for whom you are responsible embarks contrary to this section, you shall be responsible for any loss or expense incurred by us, the Package Organiser, the carrier or the Master in consequence of such.
The vessels normally have a limited number of cabins equipped for disabled persons. Not all shore excursions, ports, areas or equipment on the vessels are suitable for access to wheelchairs, disabled persons or persons with reduced mobility. You must check with us or the Package Organiser at the time of booking to enable us or the Package Organiser to assess your needs and to ensure that the circumstances do not pose a danger to other passengers. Our or the Package Organiser's decision will be based on safety and will be binding. Passengers who need assistance and/or have special requests or need special facilities, care or equipment with regard to accommodation, seating or services required or their need to bring medical equipment must notify us or the Package Organiser at the time of booking. You must organise any personal care or supervision yourself at your own expense. The vessel is unable to provide respite services, one to one personal care, supervision or any other form of care for physical or psychiatric or other conditions. Where strictly necessary for the safety of the passenger we, the Package Organiser and/or the carrier can require that a passenger is assisted by a paying accompanying person who is fit and able to provide the assistance required.
Those passengers confined to wheelchairs must furnish their own standard size wheelchairs and must be accompanied by a travelling companion who is fit and able to assist them. Any ship's wheelchairs are available for emergency use only. It is your responsibility to ensure that all medical equipment is in good working order and that you have enough equipment and supplies to last the entire voyage. The ship does not carry any replacements and access to shore side care and equipment may be difficult and expensive.
You must be able to operate all your equipment. Unless we, the Package Organiser or the Carrier agree otherwise and in writing you are limited to bringing 2 items of such mobility or medical equipment on board per cabin with a total value not exceeding £2200. All equipment must be capable of being carried safety and must be declared before the cruise. The Carrier may decline to carry such equipment where it is not safe to do so or where it has not been notified in time to enable a risk assessment to be carried out.
Where we act as agent for a Package Organiser we are happy to liaise with the relevant Package Organiser on your behalf.
Please note that assistance dogs are subject to relevant legislation regarding travel. It is your responsibility to check that the assistance dog can be carried to the ports of embarkation and disembarkation and that the dog is not prohibited from going ashore at the various ports of call. Assistance dogs must have all necessary papers and comply with the relevant legislation regarding health, inoculations, training and travel.
The Vessel carries medical supplies and equipment as required by its flag state. Neither the Carrier nor the doctor shall be liable as a result of any inability to treat any medical condition.
In the event of illness or accident, passengers may have to be quarantined, landed a shore by the Carrier and/or Master for medical treatment. We, the Package Organiser and the carrier make no representations regarding the quality of medical treatment at any port of call or at the place at which the passenger is landed.
Medical facilities and standards vary from port to port and we make no representations or warranties in relation to such standards.
We and most Package Organisers require you to take out travel insurance as a condition of booking with them. Your insurance should cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) and early/unexpected curtailment of your package in the event of accident, illness and inability to travel for other reasons; personal accident, personal liability, medical expenses and repatriation in the event of medical need; cover for costs and liability arising from any specific activity you intend to participate in; loss of baggage and money; and other expenses.
Any travel insurance you purchase must include specific cover for covid-19 related issues and incidents which may affect your package or travel arrangements and, if necessary, travelling to a destination subject to a FCDO advisory against travel.
Please note, it is your sole responsibility to ensure that the travel insurance purchased is suitable for your particular needs, including without limitation, in respect of any pre-existing medical condition (which must be disclosed to the insurer prior to purchasing the policy). Please read your policy details carefully and take them with you on holiday. If you choose to travel without adequate insurance cover, we and/or the Package Organiser will not be liable for any losses suffered by you in respect of which insurance cover would otherwise have been available.
Occasionally flight operators change the flight times and for that reason it is important that you check your flight times two days prior to departure.
For inbound flights, it may be necessary to reconfirm your flight with the airline or the supplier of your flights. Please check this in the correspondence received from the airline or the flight supplier including all the relevant booking conditions. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.
We and/or the Package Organiser cannot accept responsibility in the event that you miss your flight if you do not confirm your flight times.
The latest flight timings will be shown on your travel documents which are normally dispatched to you approximately 7-14 days prior to travel. You must check your travel documents very carefully immediately on receipt to ensure you have the correct times. It is possible that flight times may be changed even after the travel documents have been dispatched, so it is important that you check this.
You have rights in the UK in relation to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be published at UK airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline. If your airline does not comply with these rules you should complain to the CAA's Passenger Advice and Complaints Team (PACT) on 020 7453 6888 or visit www.caa.co.uk. Reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted.
Please note that in accordance with Air Navigation Orders, in order to qualify as an infant status, a child must be 2 years and under on the day of his/her return flight.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday or on board your cruise are not part of your package holiday provided by us or the Package Organiser. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us or the Package Organiser (unless expressly stated otherwise). We and/or the Package Organiser are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please see paragraph 13.
Please bear in mind that covid-19 and the measures and other action being taken by governments, public authorities and businesses to manage its effects (including implementation of mandatory social distancing, face masks/coverings, hand sanitization and temperature checks) is likely to have an impact on packages for a considerable period of time. We or the Package Organiser may, for example, be unable to provide certain advertised services or facilities as a result. Such measures / action may be introduced or changed with little or no prior notice. Greater flexibility is therefore likely to be required for the foreseeable future which we would ask you to bear in mind at all times, both before and after departure. Any impact which such measures / action has on your holiday will not constitute a significant alteration to your contracted arrangements and will not entitle you to cancel without payment of the applicable cancellation charges as a result (paragraphs 23 or 32, as applicable).
You accept responsibility to ensure that you & the members of your party do not behave in a way which causes disruption or offence to others or risks any loss or damage to property belonging to others or the suppliers.
Payments for any such damage or loss must be made at the time direct to the supplier or relevant person concerned. You indemnify us and or the Package Organiser against any claims (including legal costs) subsequently made against us or the Package Organiser as a result of your actions.
If in our, or the Package Organiser's reasonable opinion or in the opinion of any other persons in authority you are behaving in such a way to cause or to be likely to cause distress, danger or harm to any third party or damage to property, we and the Package Organiser reserve the right to terminate your arrangements without notice. In this situation your total booking with us, or the Package Organiser including your return transportation arrangements, will immediately cease and we or the Package Organiser will not be responsible for paying any costs, expenses, refunds or compensation.
If you have a problem during your holiday, please inform the relevant supplier and any local representative immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at 48-49 Russell Square, London WC1B 4JP giving your booking reference and all other relevant information. We are willing to assist you if we are not the Package Organiser, however, we advise that you contact the Package Organiser on your return home before you contact us. You will see the name and address plus contact details in any confirmation documents we send you. If you fail to follow this procedure the Package Organiser will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.
If the matter cannot be resolved and it involves us or another ABTA Member then you have the option to use ABTA's ADR scheme.
We are a Member of ABTA, membership number 80518. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. We can also offer you ABTA's scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can't resolve your complaint, go to www.abta.com to use ABTA's simple procedure. Further information on the Code and ABTA's assistance in resolving disputes can be found on www.abta.com.
Any contract with us as either Package Organiser or as agent for another Package Organiser will be governed by English Law, under the exclusive jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.
These terms apply in addition to Section 1 and only where Mundy are providing you with a package holiday as Package Organiser. Section 3 does NOT apply. If this isn't clear to you when you book and or is not on your confirmation invoice, please contact us.
Where you have booked a package with us as Package Organiser, your contract will be with us and you will receive the rights and benefits under the Package Travel and Linked Travel Arrangements Regulations 2018 ('PTRs').
It is our duty as the Package Organiser to ensure that you have been provided with all details set out here https://www.legislation.gov.uk/ukdsi/2018/9780111168479/schedule/1 before the booking is made. If you have not been given sufficient information please let us know immediately.
You should also be provided with all the following information as set out here https://www.legislation.gov.uk/ukdsi/2018/9780111168479/schedule/5 which will be provided in the package travel contract. If you have not been given sufficient information please let us know immediately.
More information on key rights under the Package Travel and Linked Arrangements Regulations 2018 can be found here: https://www.legislation.gov.uk/ukdsi/2018/9780111168479/schedule/2
As we plan your holiday arrangements many months in advance we may occasionally have to make changes or cancel your booking and we reserve the right to do so at any time.
Change to Services If we make a significant change to your package, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value), or cancelling your holiday and receiving a full refund of all monies paid. If the change is due to Unavoidable and Extraordinary Circumstances (see paragraph 26) we may also pay you compensation (see below). These options don't apply for insignificant changes. Examples of insignificant or minor changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers. Please note that carriers such as airlines used in the brochure or on the website may be subject to change.
Change to Price Changes in the price of the carriage of passengers resulting from the cost of fuel or other power sources, dues, taxes or fees chargeable for services imposed by third parties such as tourist or landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that in exceptional circumstances the price of your package may change after you have booked. However, there will be no change within 20 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your package, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus any administration charges that we incur. If this means that you have to pay an increase of more than 8% of the price of your package, you will have the option of accepting a change to another package if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel: 1) you must do so within 14 days from the date on your final invoice 2) We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due minus our administration charge, will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
Cancellation - We will not cancel your package less than 12 weeks before your departure date, except for Unavoidable or Extraordinary Circumstances (paragraph 26) or failure by you to pay the final balance. We may cancel your holiday before this date if, e.g., the minimum number of clients required for a particular travel arrangement is not reached. If your holiday is cancelled by us you can either have a refund of all monies paid or accept an offer of alternative package of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value). In some cases we will pay compensation (see below). If your holiday is cancelled because of your failure to pay any balances the package will be treated as cancelled by you in accordance with paragraph 24. If we cancel and you accept a refund, we will provide a full refund of your travel insurance premiums if you paid them to us and can show that you are unable to transfer or reuse your policy.
Compensation - If we cancel or make a significant change we will pay compensation except where the significant change or cancellation arises due to Unavoidable and Extraordinary Circumstances (paragraph 26). The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Please note that cancellation due to failure by you to make any agreed payments will constitute a cancellation by you under paragraph 24 and no compensation or refunds will be payable.
If, after our confirmation invoice has been issued, you wish to change your package in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing by email from the Lead Name to email@example.com. You will be asked to pay an administration charge of (£50) per person, plus any further supplier costs we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Note: Certain travel arrangements (e.g. Apex Tickets or flights) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
Transfer - You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing as soon as possible and no later than 7 days before departure. Both you and the new traveller are responsible for paying our administration charge of £50 per person plus all costs we incur in making the transfer.
You, or any member of your party, may cancel your package at any time. Written email notification from the Lead Name must be received at our offices at firstname.lastname@example.org. Since we incur costs in cancelling your travel arrangements, you will have to pay our administration charge of £50 per person plus cancellation charges which will be advised at the time of cancellation.
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.
Sometimes, depending on the timeframes and any non-refundable components of your package the cancellation charges could be as high as 100%.
You can cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by Unavoidable and Extraordinary Circumstances (paragraph 26). If this is the case, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the FCDO unless you booked your package to a destination against FCDO advice, in full knowledge that the FCDO advised against it (see also paragraph 25).
Where you choose to travel to a destination subject to FCDO advice against non-essential travel, you accept that once your booking has been confirmed, if you decide not to travel due to FCDO advice, you will have to pay cancellation charges. You are not entitled to cancel and receive a full refund in these circumstances as it is assumed and you confirm that you have made your booking with full knowledge of FCDO advice against non-essential travel.
Please note that we will have no liability for any refunds, compensation, costs, expenses or other losses of any kind incurred by you (including, where applicable, the cost of medical treatment), in the following circumstances:
(i) If you, or anyone in your booking party, test positive for covid-19, or are notified or otherwise become aware that you have, or suspect you may have, come into close contact with someone who has tested positive for covid-19 (or where they otherwise suspect they may have covid-19) and have to self-isolate for a period of time.
If this happens within 14 days of your departure date, you must contact us immediately as you may no longer be able to travel. We will offer you the following options where possible and subject to availability:
(a) Postponing your holiday to a later date. We will notify you of any impact on the price the postponement may have (please note that you may have to pay full cancellation charges on some elements of your holiday, such as the flight, as well any increase in cost imposed by suppliers as per paragraphs 23 and 24);
(b) If not everyone on the booking is affected, you will have the right to transfer your place on the holiday to another person nominated by you, subject always to compliance with the requirements within our Booking Conditions (paragraph 23);
(c) Cancelling your booking, in which case we will impose our standard cancellation charges as at the date of cancellation by you (paragraph 24).
If this happens whilst you are on your holiday, please notify us immediately and we will provide such reasonable assistance as we can in the circumstances. However, we will not be responsible for covering the cost of any curtailment of your holiday, missed transport arrangements, additional accommodation required, or other associated costs incurred by you. Your travel insurance may cover some of these costs for you - please check the policy wording.
(ii) You fail any tests, checks, have not had any required vaccinations and within the required timeframes or have proof thereof or other measures imposed by a supplier, airline, port or airport, border control authority or other government body or local authority or fail to submit for testing or assessment when requested to do so, and as such you are denied boarding, entry to the destination, access to the travel arrangements or you are otherwise unable to proceed with your holiday, or any part of the holiday, or you are required to self-isolate within the destination. Your travel insurance may cover some of these costs for you - please check the policy wording.
(iii) You are required to isolate on your return home. Your travel insurance may cover some of these costs for you - please check the policy wording.
We have no liability to you and will not pay you compensation if we have to cancel, change, delay or fail to perform your travel arrangements in any way because of Unavoidable or Extraordinary Circumstances. Unavoidable and Extraordinary Circumstances' means a situation which is beyond our or the travel arrangement supplier's control, the consequences of which could not have been avoided even if all reasonable measures had been taken. These include but are not limited to whether actual or threatened: war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, flood, epidemics and pandemics, unavoidable technical problems with transport, airport, port or airspace closures, restrictions or congestion, flight or entry restrictions imposed by any regulatory authority or other third party, an FCDO advisory against travel to a particular destination (unless the booking was made in full knowledge of such) and any other government restrictions on travel, and any consequences of any of these.
If such an event takes place and if affects the performance of our obligations to you we will contact you as soon as reasonably possible to notify you. If you have any concerns about a booking, please contact us at email@example.com.
If the contract we have with you is not performed or is improperly performed by us or our suppliers you must inform us as soon as possible and we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you or a member of your party; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or due to Unavoidable and Extraordinary Circumstances (paragraph 26).
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to the contractual terms of the companies that provide the transportation for your travel arrangements. These terms are incorporated into this contract; and any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.
You can ask us for copies of the transport contractual terms, or the international conventions. In the UK you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be publicised at UK airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. If any payments to you are due from us, any payment made to you by the airline will be deducted.
NB Our liability to you does not extend to any separate contracts that you may enter into for excursions or activities whilst on holiday.
If it is impossible to ensure your return as scheduled due to Unavoidable and Extraordinary Circumstances (paragraph 26), we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn't apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.
If you're in difficulty whilst on holiday and ask us to help we will provide appropriate assistance, in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.
We provide full financial protection for our package holidays, for flight-based packages this will be by way of our Air Travel Organiser's Licence (ATOL) number 2980 issued by the Civil Aviation Authority, Aviation House, Beehive Ringroad, Crawley, West Sussex, RH6 0YR, UK, telephone 0333 022 1500, email firstname.lastname@example.org. When you buy an ATOL protected flight or flight inclusive package from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren't able do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, or your credit card issuer where applicable. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
For non-flight based packages we provide full financial protection by way of a bond held by ABTA Ltd, 30 Park Street, London SE1 9EQ www.abta.com.
The following sections (except 'delay' and 'complaints' which apply to all passengers with confirmed bookings) apply to you if you are a Disabled Person or a Person with Reduced Mobility where you have booked a cruise. Where the below information conflicts with our or the Package Organiser's (if different) Terms & Conditions, the information below shall take priority to the extent of any inconsistency.
Mundy's priority is always the comfort and safety of its passengers. We will give you information about whether the arrangements you have chosen are generally suitable for persons with reduced mobility and at the time of booking we will also ask you to provide as much detail as possible of the matters given below so that the company can consider its obligation to carry the passenger in a safe or operationally feasible manner, taking into account any issues relating to the design of the passenger ship or port infrastructure and equipment including port terminal which may make it impossible to carry out the embarkation, disembarkation or carriage of the passenger which may have an impact on the passengers safety and comfort.
The passenger is asked to provide full details at the time of booking if the passenger is unwell, infirm, disabled or has reduced mobility:
(a) If the passenger requires a special disabled cabin, since there are a limited number of these available and since Mundy would like to, wherever possible, accommodate the passenger so that the passenger is comfortable and safe for the duration of the cruise
(b) If the passenger has any special seating requirements
(c) If the passenger needs to bring any medical equipment on board
(d) If the passenger needs to bring a recognised assistance dog on board the vessel. Please note that assistance dogs are subject to national regulations
In the event that Mundy determines that it is able to provide access to a cruise following its assessment of the above, the passenger must arrive in sufficient time before departure to enable Mundy to facilitate such access.
Where Mundy considers strictly necessary for the safety and comfort of the passenger and in order for the passenger to fully enjoy the cruise, it may require the disabled person or persons with reduced mobility to be accompanied by another person who is capable of providing the assistance required by the disabled person or person with reduced mobility. This requirement will be based entirely on Mundy assessing the need of the passenger on grounds of safety and may vary from vessel to vessel and/or itinerary to itinerary.
It is important that passengers contact the manufacturer or Supplier to ensure that any medical equipment they are intending to bring on board is safe to use. It is the responsibility of the passengers to arrange delivery to the docks prior to departure of all medical equipment and to notify the company prior to booking if they need to have medical equipment on board so that the company can ensure that the medical equipment can be carried safely. It is the passenger's responsibility to ensure that all medical equipment is in good working order and for arranging enough equipment and supplies to last the entire voyage. The ship does not carry any replacement and access to shoreside care and equipment may be difficult and expensive. Passengers must be able to operate all equipment.
Except where these Booking Conditions state otherwise, the cost of loss or damage to mobility and other medical equipment caused by the fault or neglect of Mundy, its sub-contractors or agents is subject to Mundy's absolute discretion to either repair or replace the equipment. Except where Mundy agrees otherwise and in writing at the time of booking, passengers are restricted to having on board the vessel two pieces of mobility or other medical equipment with a combined value not exceeding £2200 per cabin.
Where Mundy reasonably expects the departure of a cruise to be delayed for more than 30 minutes beyond its scheduled departure time, passengers will be informed of the delay and the estimated time for departure and arrival of the resumed service. Where the cruise is reasonably expected to be delayed more than 90 minutes beyond its scheduled departure time, passengers departing from the port terminal shall be offered free of charge snacks, meals or refreshments as are appropriate given the waiting time, provided they are available and can reasonably be supplied. If the delay in departure necessitates a stay of one or more nights or a stay additional to that intended by the passenger where and when physically possible Mundy shall, subject to except where these Booking Conditions state otherwise, offer passengers departing from port terminals free of charge adequate accommodation on board or ashore, and transport to and from the port terminal and place of accommodation in addition to the snacks, meals and refreshments previously referred to. The maximum amount that Mundy will pay for accommodation ashore and transport to and from the port terminal shall be equivalent to 80 Euros per person per night for a maximum of three nights. Mundy will not have an obligation to provide such accommodation ashore where the delay is caused by weather conditions endangering the safe operation of the ship or where the cancellation or delay has been caused by you.
Complaints relating to EU Regulation 1177/2010 concerning the rights of passengers when travelling by sea and inland waterways must be made to the company within two months from the date on which the service is performed. Within one month the company shall respond to the passenger that the passenger's complaint has been substantiated or rejected or is still being considered. However, the time taken to provide the final reply shall be no longer than two months from the receipt of the complaint. If your complaint remains unresolved it will be referred to ABTA or another appropriate independent complaints handling body.
These terms apply in addition to Section 1 and only where Mundy acts as agent for a different Package Organiser. Section 2 does NOT apply. If this isn't clear to you when you book and or is not on your confirmation invoice, please contact us.
When making your booking with another Package Organiser we will arrange for you to enter into a contract with the Package Organiser(s) (e.g. tour operator/cruise company) named on your receipt(s). We will advise you of the name of the Package Organiser prior to booking.
The Package Organiser's Terms & Conditions will apply to your booking and we advise you to read these carefully as they contain important information about your booking. Please ask us for copies of these if you do not have them. All packages which we provide or which are sold through us are not an offer by us to sell any packages, but an invitation to you to make an offer to the relevant Package Organiser/s. We are free to accept that offer on behalf of those Package Organisers or to reject it.
The price of the package, how to pay and when to pay are all determined by the Package Organiser in accordance with their Terms & Conditions.
Any cancellation or change request must be sent to us in writing by email to email@example.com and will not take effect until received by us. Whilst we will try to assist, most cancellations or changes are outside of our control. We cannot guarantee that the Package Organiser will meet such requests. The Package Organiser will charge the cancellation or amendment charges shown in their Terms & Conditions (which may be as much as 100% of the cost of the Package and will normally increase closer to the date of departure). In addition, you must pay us a Service Charge as below (paragraph 34). We will notify you of the exact charges at the time of amendment or cancellation.
NB: Some Packages may not be changeable after a booking has been made, for example,
where discounted non-refundable cruises or flights have been booked. You will be advised of any non refundable charges prior to confirming your booking. Service Charges are non-refundable in the event you cancel your booking.
We will inform you as soon as reasonably possible if the Package Organiser needs to make a significant change to your confirmed Package or to cancel it. We will also liaise between you and the Package Organiser in relation to any alternative travel arrangements or Package offered by the Package Organiser but we will have no further liability to you.
In certain circumstances we apply the following service charges for the services we provide as agent:
Cancellation or amendment - Package Organiser's charge + £50 per person
Special requests after booking has been confirmed - Package Organiser's charge
Collection of surcharges/additional taxes - Package Organiser's charge
Arranging Passports and Visas - Passport/Visa fee + £20 per person
Pre-booking airline seats after confirmed booking - Package Organiser's charge + £20 per person
As agent, our responsibilities are limited to making your booking in accordance with your instructions. We cannot and do not accept any liability whatsoever for any improper performance of the service supplied by the Package Organiser including but not limited to the Package itself, for any information concerning the Package which we pass on to you in good faith, for the performance of your contract by the Package Organiser or for the acts or omissions of any of the suppliers, their employees, agents or suppliers or any other person or party in any way connected with the Package. The Package Organiser will be named on your confirmation documents, and where relevant, your ATOL Certificate.
Any financial protection will be provided by the Package Organiser. Please see the relevant Package Organiser's Terms & Conditions for further details.
However, in some limited circumstances where the Package Organiser is based outside the UK, we will provide financial protection if the Package Organiser does not have the correct consumer financial protection recognised by the UK regulatory authorities in accordance with the PTRs. If this applies, you will be notified and financial protection will be provided by way of a bond held by ABTA Ltd under our membership number V8548, 30 Park Street, London SE1 9EQ www.abta.com. Please note that where we provide any financial protection solely for these packages, the Package Organiser will remain responsible for the overall performance of the package (and all other aspects of the PTRs) and your contract remains with them. Our liability to you will remain as set out in paragraph 35 above.
1.1 This website mundyadventures.co.uk (the "Site") is provided and operated by Mundy Cruising ltd ("we", "us" or "our").
1.2 Your use of the Site is subject to these website terms and conditions ("Website Terms") which tell you the basis on which you may make use of the Site.
1.4 We may amend these Website Terms at any time by posting the amended terms on the Site. All amended terms will automatically take effect immediately on posting. Please check these Website Terms periodically to inform yourself of any changes. In continuing to use the Site you confirm that you accept the then current Website Terms in full at the time you use the Site.
2.1 We are Mundy Cruising ltd, a company registered in England and Wales at Companies House. Our registered office is Second Floor, Nucleus House, 2 Lower Mortlake Road, Richmond, TW9 2JA and our registered number is 989609.
2.2 You can contact us by email at firstname.lastname@example.org or on +44(0)20 7399 7630.
We have made this Site available to you for your own personal non-commercial use. We may modify, withdraw or deny access to this Site at any time.
4.1 The Site and all of its contents including, without limitation, all text, software (including source codes), trademarks, logos, designs, images, photographs, audio visual materials, written materials and any other form of material ("Website Content") is owned by us or licensed to us by third parties. The copyright and all other intellectual property rights in all Website Content (whether registered or unregistered) is owned by us or our licensors. Any rights or licences of the Website Content not expressly granted by these Website Terms are reserved.
4.2 Except as set out in these Website Terms your use of the Website Content without our written permission is strictly prohibited. You may print off one copy, and may download extracts, of any page of the Site for non-commercial, personal use provided that:
4.2.1 you do not modify, distribute, publish, transmit, display, reproduce, create derivative works from, sell, license or otherwise use the Website Content without our written permission;
4.2.2 no graphics are used separately from accompanying text;
4.2.3 our copyright and trademark notices appear in all copies and you acknowledge this Site as the source of the material; and
4.2.4 the person to whom you provide these materials is made aware of these restrictions.
4.3 You may not systematically extract and/or re-utilise parts of the Website Content without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of this Site without our express written consent.
4.4 In the event that you are found by us to have breached the terms of this clause 5 then we reserve the right to terminate without notice your use of the Site without limiting any other rights and remedies we may have.
5.1 We do not guarantee that the Site will be compatible with any hardware or software which you may use.
5.2 We do not warrant that the Site will be uninterrupted or error free.
5.3 The Site is provided on an "as is" basis without warranties of any kind, either express or implied, including, but not limited to, warranties of title or implied warranties of merchantability or fitness for a particular purpose, other than those warranties which are implied by and incapable of exclusion, restriction or modification under the laws of England